The opportunity for smaller, nimble FS businesses and the joy of being free...
We would all, I’m sure, agree that most decent aspiring Financial Services businesses have a dose of smart IT somewhere in the mix which improves their competitiveness. But I ask myself in this blog...
View ArticleHow can a growing business use data differently to become predictive?
In my career, I’ve been an accountant, a strategy consultant for one of the most analytical consultancies of their kind, spent 6 years working with Financial Services clients, and now work for...
View ArticleHealthcare is on the move: But where can you invest?
On 7th May the country will take to the polls and once again the NHS will fall front and centre as a key battle ground for the major political parties. But despite the rhetoric and promises of new...
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Customer experience and life time value in financial services
What do you think of the typical experience that you receive as a buyer of financial services products? I was reflecting on the recent renewal of my car insurance: I bought the original policy 3 years...
View ArticleHow do you make sense of the broader and more varied “Services” sector?
Livingbridge is a sector-focused investor, and I am frequently asked how we make sense of the broader and more varied “Services” sector. By focussing on our sector specialism, we consistently find that...
View ArticleBuilding businesses properly
It’s sometimes hard to believe that we have now been investing in the healthcare and education services sector for 15 years. In that time we have backed companies right across the spectrum, from high...
View ArticleHow do you build and sustain culture in an international business?
We’ve invested in a number of very successful people businesses – at the extreme pure consultancy models where the assets walk out the door every night. Some investors approach these organisations with...
View ArticleConsumer focussed healthcare: Part four – Exploiting channels
In our last blog, Bevan started to explore what changes in channel strategy might mean for consumer healthcare businesses. The profitability of any channel is a fundamental plank of the way any...
View ArticleConsumer focussed healthcare: Part three – Channel strategy and customer...
In the third part of our series about consumer focused healthcare, we review different routes to market influencing customer experience and driving profitability. “Channel strategy” has been a...
View ArticleConsumer focussed healthcare: Understanding your customer. Part Two –...
Great consumer focussed healthcare businesses understand why their customers buy from them. In the first part of this blog series Matt Upton suggested that the most successful are able to answer four...
View ArticleConsumer focussed healthcare…Do you understand what your customer wants?
Our world of healthcare is changing more than ever before. The two big ‘tectonic plates’ are demographics shifting towards elderly, more expensive patients, and a squeeze on NHS budgets that is...
View ArticleBoard Meetings – Valuable or Painful?
I was reminded recently, at the first board meeting of a business we recently invested in, of many of the misconceptions that exist about the value and purpose of such meetings. Many smaller...
View ArticleA problem shared, is a problem halved…
I’m in the privileged position of meeting dozens of entrepreneurs every year. Many of these we proactively target and I’m always really disappointed when, for whatever reason, we don’t hear back from...
View ArticleGetting a deal over the line…PART THREE: Deliver the numbers and dip for the...
When you understand your motivations for a transaction and what you and your team want to achieve, have protected your business from the disruption of a transaction and are confident in the ability of...
View ArticleGetting a deal over the line…PART TWO: What makes a good adviser?
Not all deals ‘make it over the line’. The first part of this blog series examined how crucial communication is within the management team looking to complete a deal (link). Advisers are also a...
View ArticleIs now a good time to sell my business? Maybe, but not your entire business…
With the economy steadily improving, confidence is returning to all parts of the economy. Investment activity is expected to continue to increase into 2014, with both trade buyers and the stock market...
View ArticleGetting a deal over the line…PART ONE: Meet the deal challenge head on!
Some deals get there. Others fail. In 2013, eight businesses within our portfolio of investments began the next stage of their journey after being purchased by either a trade buyer or another private...
View ArticleConsumer focussed healthcare: Part four – Exploiting channels
In our last blog, Bevan started to explore what changes in channel strategy might mean for consumer healthcare businesses. The profitability of any channel is a fundamental plank of the way any...
View ArticleConsumer focussed healthcare: Part three – Channel strategy and customer...
In the third part of our series about consumer focused healthcare, we review different routes to market influencing customer experience and driving profitability. “Channel strategy” has been a...
View ArticleConsumer focussed healthcare: Understanding your customer. Part Two –...
Great consumer focussed healthcare businesses understand why their customers buy from them. In the first part of this blog series Matt Upton suggested that the most successful are able to answer four...
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